Twin Pines Policies
Twin Pines Lodge & Cabins - Property Policies:
The Twin Pines Lodge & Cabins offers rooms for singles, couples, families, or groups. Rooms are priced (in US Dollars) and reserved by-the-day. All applicable taxes and fees will be included in your final reservation cost.
Deposit Policy: A deposit may be required when making a reservation and final payment is required upon departure. Please contact our property for specific deposit details.
Cancellation/Refund Policy: A cancellation fee may be charged if you cancel, or shorten your reservation. Please contact our property for specific cancellation fee details.
Pet Policy: The Twin Pines Lodge & Cabins may have a No Pets Policy, at certain times of the year. Please contact our Reservations Department to see if special arrangements can be made.
Smoking Policy: The Twin Pines Lodge & Cabins may, or may not, have non-smoking rooms available. Please contact our Reservations Department to see if special arrangements need to be made. A cleaning fee may be charged for smoking in a non-smoking room.
Privacy Policies: The Twin Pines Lodge & Cabins takes every precaution to protect our guest’s information. When guests submit sensitive information via the Twin Pines Lodge & Cabins website, the information is protected both on-line and off-line. When our registration/order form asks a guest to enter sensitive information, such as a credit card number, that information is encrypted and is protected with the best encryption software in the industry - SSL. Our servers encrypt all of your personal information including: credit card number, name, and address so it cannot be read as the information travels over the Internet. While on our secure-page reservation order form, the yellow lock icon on web browsers like Firefox and Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing’. The locked icon always tells a user they are on a secure page. You will also know your connection becomes secure during the checkout process by seeing the "S" for "secure" in HTTPS://... in your browser's address block.
While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect our guest's information off-line. All of our guest's information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservation specialist) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time we add new policies, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our guest's information is protected. If you have any questions about the security at our website, or the services provided at the Twin Pines Lodge & Cabins, you can send an email to email@example.com or call 307-455-2600 between the hours of 8:00am and 5:00pm Mountain Standard Time
Reserving a room at the Twin Pines Lodge & Cabins is absolutely safe. We guarantee, with each purchase you make, any personal information you provide is secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event you are subject to fraudulent charges, as a result of making a reservation through our website, we will cover your liability up to $50. This applies ONLY if the unauthorized use of your credit card resulted through no fault of your own while using the Twin Pines Lodge & Cabins secure servers, AND providing you notified your credit card provider in accordance with its reporting rules and procedures.
We look forward to your visit to the Twin Pines Lodge & Cabins, and promise to make your stay an enjoyable one.